Frequently asked questions
What is the return policy?
We’re committed to making sure every customer is happy with their purchase. We offer a 14-day return window for most items, and you must contact us within 14 days of receiving your item to begin the process. Customers are responsible for return shipping costs unless otherwise stated by our support team.
Are any purchases final sale?
We cannot accept returns for perishable items. All food and treat sales are final.
When will I get my order?
We work hard to process and ship your order as quickly as possible. Once your package is on the way, you’ll receive a confirmation email with tracking details. Delivery times may vary based on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
At Family Pet Goods, we keep our prices fair by offering a simple flat-rate shipping cost of $4.99 on all domestic U.S. orders. For bulky items we partner with amazon logistics to ensure quick delivery. For international orders, we always provide the lowest shipping rate available through our carriers.